Not all Shopify plans include phone support. Here is exactly which plans have it, when it is available, and what your options are if yours does not.
Phone support is available exclusively on Shopify Plus, which starts at approximately $2,300 per month. Basic, Shopify, and Advanced plans do not include phone support — these plans are limited to live chat and email.
Yes. Shopify Plus merchants have access to 24/7 priority phone support as part of the enterprise plan, along with a dedicated Merchant Success Manager.
Basic, Shopify, and Advanced plan merchants receive live chat and email support, generally available during business hours with some limitations evenings and weekends.
Shopify Plus costs $2,300+/month. Upgrading purely for phone support is rarely cost-effective. For most merchants, hiring an independent Shopify expert when needed is significantly more affordable than a $2,300 monthly commitment.
Call Sandy Rowley directly at 775-870-0488. Available 24/7 for expert Shopify support on any plan — emergency store recovery, domain issues, DNS problems, and more.
Call Sandy Rowley for expert Shopify help on any plan, any time.
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