Shopify Plus gives you a Merchant Success Manager. What it doesn't give you is a hands-on expert who digs into your specific technical problems and stays until they are solved.
The Situation
Shopify Plus support is excellent for platform-level issues. But when the problem involves a third-party registrar, custom DNS, a complex app integration, or a domain dispute with a previous owner — their hands are tied. Sandy Rowley fills that gap.
📞 Call 775-870-0488How It Works
Sandy audits your Shopify Plus environment — apps, DNS, custom checkout, and integrations — to identify the specific problem.
Deep-dive into the issue with hands-on investigation, not scripted troubleshooting.
A clear, prioritized action plan specific to your Plus setup and business requirements.
Sandy executes the fix or guides your team through the solution with direct support throughout.
Available for ongoing Plus consulting, audits, and technical guidance as your store scales.
FAQ
Shopify Plus includes a dedicated Merchant Success Manager, 24/7 priority support, Plus Academy access, and technical onboarding. It does not cover third-party registrar disputes, custom DNS issues, or complex cross-platform integrations.
For merchants processing over $1M annually, the lower transaction fees and enterprise features often justify the cost. Sandy can help you evaluate whether Plus makes sense for your business.
Yes. Sandy provides end-to-end migration consulting — data migration, app compatibility, DNS changes, and checkout customization — to minimize downtime and data loss.
Your Expert
Shopify expert and web strategist with 27+ years solving complex web, domain, and eCommerce problems. Available 24/7 at 775-870-0488.
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Get hands-on consulting with 27 years of web problem-solving behind it.