Terms and Conditions (“Terms”)

Last updated: April 2025

Please read these Terms and Conditions (“Terms”) carefully before using the https://renowebdesigner.com website (the “Service”) operated by RenoWebDesigner.com, Sandy Rowley (“us”, “we”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. These Terms apply to all visitors, clients, users, and others who access or use the Service.

1. Services & Scope

We provide web design, SEO, digital marketing, and consulting services. All deliverables, timelines, and expectations will be discussed before starting work. Any changes to the original scope may result in additional fees.

2. Payments & Refunds

All sales are final.
We do not offer refunds or accept chargebacks under any circumstances once work has started. This policy is clearly stated in all invoices and reinforced by your use of our services.

Partial refunds will not be given for unused time or incomplete phases if work has been performed. All deposits are non-refundable.

If you have a concern, we will make reasonable efforts to resolve the issue in good faith. However, requesting a refund or threatening chargebacks after work has begun constitutes a breach of our agreement.

3. Cancellation Policy

A 30-day written notice is required to cancel ongoing services. You are responsible for full payment through the notice period. All work delivered or in-progress remains our intellectual property until final payment is received.

4. Communication

All project requests, revisions, and concerns must be submitted via email. This allows both parties to keep clear, documented communication. Repeated phone calls or hostile communication may be considered harassment and grounds for service termination.

5. Harassment, Defamation & False Reviews

We maintain the right to defend our business reputation. Threatening negative reviews, false claims, or attempts to damage our business in lieu of resolving a disagreement professionally may result in legal action for defamation, interference, or extortion.

We reserve the right to terminate access to services immediately if abuse, harassment, or intimidation is detected.

6. Intellectual Property

We retain ownership of all design elements, content, and SEO assets until full payment is received. Upon payment, ownership of custom materials (not including third-party tools, licenses, or frameworks) transfers to the client.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions.

8. Modifications

We reserve the right to update or change these Terms at any time. If a revision is material, we will attempt to provide at least 30 days’ notice. Continued use of the Service after such updates constitutes your agreement to the revised terms.

9. Links to Third-Party Sites

Our Service may link to third-party websites not under our control. We assume no responsibility for the content, policies, or practices of those sites. We recommend reviewing their terms independently.

10. Contact Us

If you have any questions about these Terms, please contact us at:
📧 sandy@renowebdesigner.com
📞 775-870-0488

Client Services Agreement

This Agreement is made between Sandy Rowley / RenoWebDesigner.com (“Service Provider”) and [Client Name] (“Client”) as of [Date].

1. Scope of Services

Service Provider agrees to provide web design, SEO, digital marketing, consulting, or other agreed-upon services as outlined in the attached invoice or proposal. Any work outside this scope requires a separate agreement or written approval and may be subject to additional charges.

2. Payment Terms

All projects require payment as outlined in the invoice. A non-refundable deposit is required to begin work. All sales are final. No refunds or chargebacks are permitted once work has started.

• Additional work outside the original scope will be billed at $149/hour.

• Payments are due upon receipt. Late payments may result in a pause of services.

3. Communication Policy

To ensure clear documentation and professional boundaries:

• All communication must occur via email.

• Phone or video meetings must be scheduled in advance.

• Unscheduled calls, texts, or social media messages will not be considered formal communication.

• Ongoing issues or excessive communication outside project scope will be billed at $149/hour, in 15-minute increments.

• Harassment, threats, or abusive behavior will result in immediate contract termination.

4. Client Responsibilities

Client agrees to:

• Provide content, assets, and feedback in a timely manner.

• Not interfere with or alter delivered work without consulting Service Provider.

• Respect the agreed-upon timelines, boundaries, and scope.

5. Ownership & Licensing

Upon full payment, Client will own the final design, website content, and SEO assets specific to their business. Service Provider retains the right to display work in portfolios and marketing materials.

6. Cancellation

Client may cancel services with 30 days written notice. No refunds will be provided for services already rendered or for in-progress work.

7. Dispute Resolution

Any disputes will be handled through mediation prior to legal action. This Agreement is governed by the laws of the State of Nevada.

8. Acceptance

By paying the invoice or using services provided, Client agrees to the terms outlined in this Agreement.

Service Provider:
Sandy Rowley
RenoWebDesigner.com
sandy@renowebdesigner.com